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Emergency & Disaster Information For Hillsborough Residents

Emergency & Disaster contact:

To Report a Police or Fire Emergency:

  • Dial 911 (preferably on a land line, because the dispatch center can see your address, but all cell phone carriers in Hillsborough are 911 compatible).
  • If 911 is not working, you can call Hillsborough's Emergency Center, (650) 375-7470 and, for County-wide Emergencies, the County's Emergency Center, (650) 363-4911 for Countywide emergencies. It is suggested that you program these numbers into your cell phone. For 7-digit emergency numbers for other cities, see the white pages of the front of the phone book under "City Government Offices." Please do not use these numbers for non-emergencies.

In Case of a Major Disaster, When Many Services are Disrupted:

  • Tune in to radio stations KCBS (740 AM) or KGO (810 AM) or any local TV news stations.
  • Check the Town's website at www.hillsborough.net where post-emergency instructions will be posted.
  • Damage will be assessed and, if necessary, emergency centers will be set up according to the Town's Emergency Plan. The centers will most likely be located at schools in safe areas. When they are established, these centers will provide medical care and distribute food and water.
  • Be prepared to be on your own for 72 hours. See "Recommended Emergency Supplies" below.

Public Works (Water, Sewer, Roadway) Emergencies:

  • Call (650) 375-7402 Monday through Friday, 7:30 a.m. and 5:30 p.m.
  • Call (650) 375-7470 for emergencies after regular hours and on weekends and holidays.

Power Outages - Report to PG&E:
To report a power outage to PG&E when the power is out, call 1-800-743-5002. During a major storm when PG&E is coping with many outages, your neighborhood may not be given a high priority until at least two people report outages from two different phones. To report an outage once power has been restored (even a momentary outage of only a second or two), call PG&E at 1-800-743-5000.

Recommended Emergency Supplies:
In case of a major emergency, it is recommended that you are prepared to be on your own for at least 72 hours. Think about what you and your family will need to survive in the event there is no water, gas or electricity. The items you need may differ from those of other families. For example, if you have a baby, you will need diapers. If you have a medical condition, you will want to have your medical records and prescriptions handy. Here are some essential items to stock:

Emergency Preparedness Checklist

Water, at least 3 gallons/person* Axe
Water purification supplies: Sturdy shoes
Bleach or iodine & eyedropper Town map
Canned foods & non-electric can opener Extra eyeglasses
Flashlight, portable radio & spare batteries Extra house & car keys
Phones, both cordless & with cord Blankets or sleeping bags
First aid book, first aid kit, essential medicines Lantern, candles, matches
Food, water & restraints for pets Fire extinguisher
Cash & change (ATMs may not work)

* Enough drinking water for each person for at least three days (3 gallons per person). To purify water that has been stored longer than 1 year, treat it with one of the following (in order of preference): (1) Add 8 drops of unscented liquid chlorine bleach to each gallon. Double this dose if the water is cloudy. (2) Add 12 drops of 2% tincture of iodine to each gallon. Double this dose if the water is cloudy. (3) Boil vigorously for 10 minutes. Keep in mind that another source of water is your water heater. Let the water cool first, turn off the cold water supply to the tank, turn off the gas or electric heater for the tank and open the drain valve at the bottom.

For more information visit these emergency-preparedness websites:

http://www.smcready.org/ – San Mateo County Office of Emergency site provides information on basic actions to preparations and training scheduled throughout San Mateo County

http://www.ready.gov/ – Preparedness information provided by the Department of Homeland Security and Citizen Corps

www.smcsheriff.com/oes - includes links to local information such as American Red Cross, Federal Emergency Management Agency, and California OES. Includes information on terrorism and current topics

www.oes.ca.gov - includes links to state and federal web sites. In an emergency, it will offer up-to-date information

www.preparenow.org - includes excellent disaster links for citizens

Town of Hillsborough's Emergency Operations Plan (EOP)

The plan is to be used by Town staff to provide emergency support during and after a disaster. The plan was developed in cooperation with the City of Burlingame. Follow this link for an Executive Summary.

Community Emergency Response Team (CERT)

Will you be ready to respond in the aftermath of a disaster? CERT training provides private citizens with the basic skills needed to respond to their community's immediate needs in the aftermath of a disaster, when emergency services are not immediately available. For additional information, follow this link to sign up for the up coming classes (not available at this time). 

Sign up for SMC Alert - a digital communication system to receive emergency alerts.

Click here for Additional Information.

Interactive map of Hillsborough: zoom in to find your neighborhood, search by address or print maps:

HNN GIS Portal


The Town of Hillsborough 1600 Floribunda Avenue, Hillsborough, CA 94010 (650) 375-7400
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