General Permit Information

Permits

All applications must be made electronically, via the Town’s permit portal: www.permits.hillsborough.net, which launched May 27, 2020.  During the term of the Shelter in Place order, permits are issued by appointment only.  Beginning May 4, 2020, Department staff will be contacting applicants to provide them direction on how to pay for and pick up approved permits.  At this time staff will not be taking payment for permits at the Building & Planning Department Counter.  For the health and safety of all, please do not come to Town Hall to pay for or pick up a permit until you have been contacted by Department staff.

HOW DO I APPLY FOR A PERMIT?

Contractors and Homeowner/Builders will need to register with the Town in advance of being provided login credentials.  To obtain a username and password, please send an email to  mchapman@hillsborough.net with the following information:

  • SUBJECT: eTRAKiT Registration Request
  • BODY:
    • Company Name
    • Contact Name
    • Phone Number
    • Address
    • Email

WHAT PERMIT APPLICATIONS ARE YOU CURRENTLY ACCEPTING?

Beginning May 27, 2020 the Town will accept the following building permit application types via the eTRAKiT platform:

  • Building (BLD)
  • Plumbing (PLB)
  • Mechanical (MEC)
  • Electrical (ELC)
  • Mechanical/Electrical/Plumbing (M/E/P)

To submit a Combination (COM) Building permit application, please send a request to plancheck@hillsborough.net.

I HAVE AN ACTIVE BUILDING PERMIT APPLICATION WITH THE TOWN.  WHAT IS THE STATUS AND WHEN CAN I PICK IT UP? 

Beginning May 4, 2020, Department staff will be contacting applicants to provide them direction on how to pay for and pick up approved permits.  At this time staff will not be taking payment for permits at the Building & Planning Department Counter.  For the health and safety of all, please do not come to Town Hall to pay for or pick up a permit until you have been contacted by Department staff.

QUESTIONS?

Please contact the Building Division at plancheck@hillsborough.net, or call (650) 375.7411.

Click here for our eTRAKiT Go Live Announcement Flier!

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Staff

Staff consists of a Building Official, a Senior Building Inspector / Plan Checker, a Field Building Inspector, a Permit Technician and a Support Specialist. The staff is responsible for plan checking, issuing both building and encroachment permits, and enforcing the building, electrical, mechanical, plumbing and all other relevant codes adopted by the town. Access the division organizational chart (PDF) to learn more.

Inspections

Inspections are required for all permitted work in the Town of Hillsborough. The purpose of inspections are to ensure that the work meets the construction and installation requirements of applicable codes. These inspections are required for all permitted work. Inspection requests should be made at least 48 hours in advance. Inspection requests can be made by calling 650-375-7411.

Cancellation or Re-Inspection Fees

For any reason other than weather, an inspection that is canceled on the day that it is scheduled a cancellation fee will be charged. If the inspector is not able to enter the site to conduct a scheduled inspection or view the approved stamped set of plans and permit card, the cancellation fee will be charged. A re-inspection fee will be charged if the work requested to be inspected is not ready for inspection.

Subcontractors

All subcontractors working on the job site must be listed on the Subcontractor Sheet (PDF) before calling for an inspection

Plans On Site

The stamped, approved plans must remain on the job site at all times. All documents attached to the plans must remained attached.

Construction Signs

Construction signs are limited to 12 by 15 inches (maximum size) with black lettering on a white background.