Emergency & Disaster Information

San Mateo County Hazard Mitigation Public Survey (PDF)

To Report a Police or Fire Emergency

  • Dial 911 (preferably on a land line, because the dispatch center can see your address, but all cell phone carriers in Hillsborough are 911 compatible).
  • If 911 is not working, you can call Hillsborough's Emergency Center, 650-375-7470 and, for countywide emergencies, call the County's Emergency Center, 650-363-4911. It is suggested that you program these numbers into your cell phone. For 7-digit emergency numbers for other cities, see the white pages of the front of the phone book under "City Government Offices." Please do not use these numbers for non-emergencies.

Service Disruption

  • Tune in to radio stations KCBS (740 AM) or KGO (810 AM) or any local TV news stations.
  • Check the town's website where post-emergency instructions will be posted.
  • Damage will be assessed and, if necessary, emergency centers will be set up according to the town's Emergency Plan. The centers will most likely be located at schools in safe areas. When they are established, these centers will provide medical care and distribute food and water.
  • Be prepared to be on your own for 72 hours. View the recommended emergency supply list for helpful ideas.

Public Works (Water, Sewer, Roadway) Emergencies

  • Call 650-375-7444 Monday through Friday, 7:30 a.m. to 5:00 p.m.
  • Call 650-375-7470 for emergencies after regular hours and on weekends and holidays.

Power Outages

To report a power outage to PG&E, call 1-800-743-5002. During a major storm when PG&E is coping with many outages, your neighborhood may not be given a high priority until at least two people report outages from 2 different phones. To report an outage once power has been restored (even a momentary outage of only a second or two), call PG&E at 1-800-743-5000.