Reopening Plans

UPDATED JULY 1, 2021

Dear Town Customer,

As part of the Town’s response to COVID-19, the Town closed its facilities to protect public health. Essential services like public safety and emergency maintenance continued in-person. Most other services changed format to virtual or online.

GENERAL TOWN MATTERS:

Town Hall has re-opened for the public to visit the planning counter, finance department, and other business activities. In accordance with State law, unvaccinated visitors must wear a mask and maintain social distancing from others. The Town anticipates opening the Town Hall for meetings and other gatherings on September 1st.

  • September 1st - Town Hall re-opens for meetings and other gatherings
  • September 10th - 15th - Council Chambers Serving as Vote Center (pending confirmation of election date)
  • October 11th - First in-person City Council meeting
  • October 4th - First in-person ADRB meeting

All dates are tentative and subject to change.

Town Hall is open from 8:00am to 5:00pm Monday to Thursday and 8:00am to 12:00pm Friday.  

Town Hall has re-opened to the public, however resources will remain available online at https://www.hillsborough.net/ or over the phone at (650) 375-7400. Forms and services are still available on the Town’s website. Below are links to some of the Town’s most commonly used forms. Forms requiring payment can be submitted with a check either by mail or by dropping off in our white locked drop box in the parking lot of Town Hall. This includes business licenses, alarm permits and monitoring, paying a water bill, signing up for new water service or closing an existing account.

GENERAL TOWN FORMS

Claims Against the Town
https://www.hillsborough.net/164/Claims-Process

WATER BILLS/BUSINESS LICENSES/ALARM PERMITS AND OTHER FINANCE MATTERS:

FINANCE FORMS

Alarm Permits
https://www.hillsborough.net/182/Alarm-Permits
650-375-7402

Alarm Monitoring (online submission)
https://www.hillsborough.net/FormCenter/Finance-Department-6/Alarm-System-Monitoring-Agreement-Form-51
650-375-7402

Business Licenses
https://www.hillsborough.net/181/Business-Licensing
650-375-7402

New Water Service Application
https://www.hillsborough.net/187/Starting-Stopping-Water-Service
650-375-7402

Request to Close Water Account (online submission)
https://www.hillsborough.net/formcenter/finance-department-6/request-to-close-water-account-65

Paying a Water Bill Online
https://www.hillsborough.net/185/Payments

If you have technical question about your water service (i.e. leak issues, meter questions) please contact our Public Works Department at 650-375-7444 or pw@hillsborough.net. If you do not see your form listed, or if you prefer to pay cash, please contact us at the phone numbers above, or by email at finance@hillsborough.net.

Thank you for your patience and understanding as staff works to re-open all Town services and activities.