Town Services as of March 17, 2020

Dear Town Customer,

As part of the Town’s response to COVID-19, the Town has moved to modified operations through April 7, 2020 (Please note, this date may change). The Town remains open, however operations will occur online at https://www.hillsborough.net/ or over the phone at (650) 375-7400 to limit in-person contact. Online and phone services hours are 8:00 to 4:00 p.m. Monday through Thursday and 8:00 to 12:30 p.m. on Friday. Essential services from first-responders will continue. Thank you for your patience and cooperation as we all do our part to address this global health crisis.

Forms and services are available on the Town’s website. Below are links to some of the Town’s most commonly used forms. Forms requiring payment can be submitted with a check either by mail or by dropping off in our white locked drop box in the parking lot of Town Hall. This includes business licenses, alarm permits and monitoring, paying a water bill, signing up for new water service or closing an existing account.

PERMIT CENTER AND PLANNING DEPARTMENT:


No construction or landscaping projects requiring outside contractors may proceed unless authorized by the current County order.  Exceptions include emergency repairs and work necessary to safely shut down and secure an existing project site consistent with the order.  Please visit the Building Department page for more information: https://www.hillsborough.net/130/Building

INSPECTION SERVICES

Please note that all inspection services have been suspended, with the exception of those inspections required for life/health/safety.

GENERAL TOWN MATTERS:

GENERAL TOWN FORMS

Claims Against the Town
https://www.hillsborough.net/164/Claims-Process

WATER BILLS/BUSINESS LICENSES/ALARM PERMITS AND OTHER FINANCE MATTERS:

FINANCE FORMS

Alarm Permits
https://www.hillsborough.net/182/Alarm-Permits
650-375-7402

Alarm Monitoring (online submission)
https://www.hillsborough.net/FormCenter/Finance-Department-6/Alarm-System-Monitoring-Agreement-Form-51
650-375-7402

Business Licenses
https://www.hillsborough.net/181/Business-Licensing
650-375-7402

New Water Service Application
https://www.hillsborough.net/187/Starting-Stopping-Water-Service
650-375-7402

Request to Close Water Account (online submission)
https://www.hillsborough.net/formcenter/finance-department-6/request-to-close-water-account-65

Paying a Water Bill Online
https://www.hillsborough.net/185/Payments

If you have technical question about your water service (i.e. leak issues, meter questions) please contact our Public Works Department at 650-375-7444 or pw@hillsborough.net. If you do not see your form listed, or if you had planned to pay cash, please contact us at the phone numbers above, or by email at finance@hillsborough.net.

We continue to work closely with public health officials to understand how to best serve your needs as we move forward into a future that is hard to predict. Thank you for your patience and understanding.