Town Services as of May 4, 2020

Dear Town Customer,

As part of the Town’s response to COVID-19, the Town has moved to modified operations, subject to change through future County health orders. The Town remains open, however operations will occur online at https://www.hillsborough.net/ or over the phone at (650) 375-7400 to limit in-person contact. Online and phone services hours are 8:00am to 4:00pm Monday through Thursday and 8:00am to 12:30pm on Friday. Essential services from first-responders will continue. 

Forms and services are available on the Town’s website. Below are links to some of the Town’s most commonly used forms. Forms requiring payment can be submitted with a check either by mail or by dropping off in our white locked drop box in the parking lot of Town Hall. This includes business licenses, alarm permits and monitoring, paying a water bill, signing up for new water service or closing an existing account.

Thank you for your patience and cooperation as we all do our part to address this global health pandemic.

PUBLIC WORKS DEPARTMENT:

UPDATE: May 18, 2020

The Town of Hillsborough’s Sewer Division will be resuming all maintenance operations, some of which were deferred for the past few months. If your property has a sanitary sewer easement, please allow access to the Town’s crews or our contracted representatives to conduct normal maintenance operations of sewer mains as necessary.  Please call the Public Works Department at (650) 375-7444 if you have any questions.

Sample notice letter

PERMIT CENTER AND PLANNING DEPARTMENT:

CONSTRUCTION & PERMITTING UPDATE: May 1, 2020

Consistent with the April 29, 2020 San Mateo County Shelter-In-Place order, beginning Monday, May 4, 2020 all construction activities and landscaping/gardening activities will be allowed to resume. These activities must adhere to specific site hygiene and social distancing conditions.  More information on the order and work site requirements may be found by visiting the County of San Mateo website: https://www.smcgov.org/press-release/regional-shelter-place-orders-extended-some-rules-ease.

Please visit the Building Department page for more information: https://www.hillsborough.net/130/Building

GENERAL TOWN MATTERS:

TOWN HALL LIMITED ACCESS

Town Hall will be open with limited access from 8:00am to 4:00pm Monday to Thursday and 8:00am to 12:30pm Friday.  Please ring the doorbell and staff will come to the door to assist you.  Social distancing and face coverings are required as detailed in the County’s health order.  It is highly recommended to contact the Town by phone or e-mail before coming to Town Hall.

All visitors are required to go through temperature and symptom screenings prior to entering the building.

GENERAL TOWN FORMS

Claims Against the Town
https://www.hillsborough.net/164/Claims-Process

WATER BILLS/BUSINESS LICENSES/ALARM PERMITS AND OTHER FINANCE MATTERS:

FINANCE FORMS

Alarm Permits
https://www.hillsborough.net/182/Alarm-Permits
650-375-7402

Alarm Monitoring (online submission)
https://www.hillsborough.net/FormCenter/Finance-Department-6/Alarm-System-Monitoring-Agreement-Form-51
650-375-7402

Business Licenses
https://www.hillsborough.net/181/Business-Licensing
650-375-7402

New Water Service Application
https://www.hillsborough.net/187/Starting-Stopping-Water-Service
650-375-7402

Request to Close Water Account (online submission)
https://www.hillsborough.net/formcenter/finance-department-6/request-to-close-water-account-65

Paying a Water Bill Online
https://www.hillsborough.net/185/Payments

If you have technical question about your water service (i.e. leak issues, meter questions) please contact our Public Works Department at 650-375-7444 or pw@hillsborough.net. If you do not see your form listed, or if you had planned to pay cash, please contact us at the phone numbers above, or by email at finance@hillsborough.net.

We continue to work closely with public health officials to understand how to best serve your needs as we move forward into a future that is hard to predict. Thank you for your patience and understanding.