Commend and Complaint Information (Officer Feedback)

Commend an Officer

The Hillsborough Police Department welcomes your input on services provided by our personnel. Your feedback is crucial to us. The best way to encourage good performance is to measure it, and the best indicator of how we’re doing is community satisfaction. Our officers and professional staff would like to hear about any memorable experience you may have had with them. 

A compliment may be submitted by emailing Patrol Captain Nelson Corteway at ncorteway@hillsborough.net. We will be sure to share your story with the intended staff member. 

Submit a Complaint 

The employees of the Hillsborough Police Department hold ourselves to the highest professional standard. We believe that a relationship of trust and confidence between our organization and the community we serve is essential for effective law enforcement. Officers and employees of the Hillsborough Police Department are given the responsibility to conduct themselves in a reasonable, lawful and impartial manner, always respecting the rights of all persons. We recognize that public safety officers are entrusted to preserve the peace and protect all persons and property. Trust is the cornerstone of our relationship with the community, and we cannot accomplish our mission without that trust. 

The Hillsborough Police Department acknowledges its responsibility to establish a system of complaint and disciplinary procedures which not only subject its employees to corrective action when their conduct is improper, but also protects them from unwarranted criticism when their duties are discharged properly. It is our purpose to work with the community to provide prompt, fair, and expeditious disposition of complaints about the conduct of our employees. The Hillsborough Police Department welcomes constructive criticism of our organization and valid complaints against its members or procedures.

We sincerely hope you will never need to make a complaint about our services. Should you need to, however, you may rest assured that we will objectively investigate your complaint, get to the truth, and will take corrective action when appropriate for any misconduct so as to preserve the public trust. Your complaint and concerns will be given the most serious consideration.

Ways to File

The complaint may be received in person, by telephone, email, or mail. A written account of the complaint will be forwarded to the Patrol Captain and Police Chief. To file a complaint, please do one of the following:

  • Phone: (650) 375-7470; 
  • In person: Hillsborough Police Department; 
  • Email: Send the complaint form to ncorteway@hillsborough.net; 
  • Mail: Send complaint form to Hillsborough Police Department; Attn: Internal Affairs; 1600 Floribunda Avenue Hillsborough, CA 94010 

Hillsborough Police Department citizen complaint FAQ

Hillsborough Police Department citizen complaint form