FAQs • Hillsborough, CA • CivicEngage

Who is allowed to solicit from door to door?: Religious groups and the U.S. Census can solicit without a permit. Soliciting is not allowed at night. No one should leave printed materials in your mailbox, on your car, or in your driveway.

If you do not recognize a person at your door, the Police Department suggests that you do not open the door. Residents should always report any suspicious persons to the police.

Please be advised that Town of Hillsborough employees carry IDs and typically wear clothing identifying them as employees. Residents are encouraged to request to see the ID before opening a door.
Police Non-emergency 650-375-7470
Call 911 for Emergencies

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Police Services & Parking

1. How do I contact a Police Officer?: For immediate non-emergency assistance please call 650-375-7470.
In the event of an emergency please call 9-1-1.

If you're unsure of how to contact an employee of the Hillsborough Police Department, please see the below listed link. You will be redirected to the department's staff directory.
HPD Directory

2. How can I get an overnight parking permit?

Please contact the Police Department at 650-375-7470 if you need to obtain an overnight parking permit. You may also fill out a request for overnight parking by completing the form linked below. Once completed, please mail a copy to the Hillsborough Police Department,email a digital copy to police@hillsborough.net, or fax to 650-375-7468.
Overnight Permit Request

3. How can I mark my valuables?

The Police Department suggests taking photos of all valuables and using an engraving pen when practical to mark valuables like TVs, tools, etc. Call 650-375-7470 for more information.

4. Who do I call if I have a question about a parking ticket?

Contact the Police Department at 650-375-7470.

5. If I have information about a crime, how should I report it?

Please call the Police Department at the business number, 650-375-7470, or if you prefer, call the tip line at 650-375-7473.

6. Who do I contact if I need help with a "fix it" ticket?

Generally, you can drop in at the Police Department to have repairs verified by a police officer.

7. Where can I find information about preventing ID theft?

Visit the Federal Trade Commission website.

8. How do I report a burglary?

Call the Police Department at 650-375-7470, and an officer will make a report.

9. How do I report a city vehicle driven recklessly?

To make comments about city passenger vehicles, please call the Police Department at 650-375-7470. For city trucks, call the Public Works Department at 650-375-7444.

10. How should I report speeding traffic in my neighborhood?

Please contact the Police Department at 650-375-7470.

11. Who do I contact to report an abandoned vehicle?

Contact the Police Department's Code Enforcement Officer at 650-375-7572.

12. How do I report graffiti?

Please report graffiti and other acts of vandalism to the Police Department at 650-375-7470.

13. Who do I contact if I want to start or join a neighborhood watch?

The Police Department offers a community awareness meeting program. Call 650-375-7470 for more information.

14. What do I do if I have a question regarding a traffic ticket issued by Hillsborough Police Department?

Please call the Police Department at 650-375-7470 during business hours.

15. How should I report a stolen or vandalized vehicle?

Call the Police Department at 650-375-7470.

16. What should I do to keep my home safe when I'm out of town / on vacation?

Call the Police Department at 650-375-7470 to request to have your name added to the vacation watch list and ensure your contact information is up-to-date with the police. Place lights on a timer. For extended absences, cancel or place mail and papers on hold, or request assistance from neighbors to remove such items from view.

17. What are the rules about parking in the town?

Parking is permitted along street frontages, unless specifically marked otherwise. Drivers should not park their cars in any space that would prevent a fire truck or ambulance from passing through a street. Cars are not allowed to park overnight on the streets, unless provided permission by the Police Department. Call 650-375-7470 for more information.

18. Who is allowed to solicit from door to door?

Religious groups and the U.S. Census can solicit without a permit. Soliciting is not allowed at night. No one should leave printed materials in your mailbox, on your car, or in your driveway.

If you do not recognize a person at your door, the Police Department suggests that you do not open the door. Residents should always report any suspicious persons to the police.

Please be advised that Town of Hillsborough employees carry IDs and typically wear clothing identifying them as employees. Residents are encouraged to request to see the ID before opening a door.
Police Non-emergency 650-375-7470
Call 911 for Emergencies

19. Where can I find information regarding alarm monitoring?

Please refer to the Hillsborough Police Department Alarm Monitoring brochure for information regarding alarm monitoring. Alarm Monitoring Brochure

20. Where can I view a summary of police services?

Please refer to the police services brochure for a brief summary of services offered by the Hillsborough Police Department. HPD Services brochure.

21. What is the Automated License Plate Reader (A.L.P.R.) Policy?

Please see the below listed hyperlink for more information.
ALPR Policy

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