FAQs • Hillsborough, CA • CivicEngage

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Where is my water shut off?: Typically it is in the front of your home. Often it is a red wheel or lever located on the lower portion of a pipe leading to a water spout. If you have a break in your lateral line, the water needs to be shut off at the street. Please call a plumber or Public Works at 650-375-7444. After work hours, contact the Police department non-emergency number at 650-375-7470.
Public Works Water Dept. web page

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Emergency Assistance

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1. Who do I call if a fire hydrant has been hit by a car?: Please call the Police Department at 650-375-7470.

2. Who should I contact if a fire hydrant has been opened?: Fire hydrants should only be opened by town personnel, who wear identifiable clothing and carry town IDs, or persons with authorized fire hydrant meters, which look like a 2-foot extension of the hydrant (from the side).

Please report all other persons to the Police Department by calling 650-375-7470.

3. What do I do if a water main has broken?: During business hours, please call the Finance Department at 650-375-7402. After hours, please call the Police Department at 650-375-7470.

4. When and how should I shut off the gas to my house?: Visit the Pacific Gas and Electric Company (PG&E) website.

5. What should I do if I am a battered woman (with children) and I need help?: Contact the 24-hour Family Stress Services at 650-579-0350.

6. What should I do if I need an emergency shelter?: Contact San Mateo County Family Stress Services at 650-579-0350.

7. How should I report a gas leak?: A gas leak can represent an immediate threat to health and safety. Call 911 to have the Fire Department dispatched. Pacific Gas and Electric Company (PG&E) maintains the gas lines in Hillsborough. Visit the PG&E website to find out how to turn off your gas.

8. What do I do if the water pressure has dropped in my neighborhood?: During business hours, please call the Finance Department at 650-375-7402. After hours, please call the Police Department at 650-375-7470.

9. How should I prepare for an earthquake or other disaster?: Hillsborough Neighborhood Network assists Hillsborough residents with emergency preparedness. Visit HNN webpage for more information.
The Department of Homeland Security offers excellent tips and information, as does the California Office of Emergency Services. HNN Web Page

10. Where is my water shut off?: Typically it is in the front of your home. Often it is a red wheel or lever located on the lower portion of a pipe leading to a water spout. If you have a break in your lateral line, the water needs to be shut off at the street. Please call a plumber or Public Works at 650-375-7444. After work hours, contact the Police department non-emergency number at 650-375-7470.
Public Works Water Dept. web page