FAQs • Hillsborough, CA • CivicEngage

What is done about broken pavement?: Because of contraction and expansion due to weather conditions, and daily wear and tear, asphalt pavement often develops cracks. The town conducts a biannual survey of its street to examine the general condition of the streets, including their structure. This survey is called the Pavement Condition Index. The town sets its priorities for the streets to be repaired and reconstructed annually.

Contact Public Works at 650-375-7444 for questions.

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Roads & Streets

1. How do I report that a street light is out?: Most street lights in Hillsborough are mounted on poles owned and maintained by PG&E. To report the street light, try to obtain the pole number which is located near its base. You can then report the problem online.

2. How can a report that a street sign is broken, missing or illegible?: Please report issue to Public Works at 650-375-7444. Report your concerns by completing the SeeClickFix form on the Public Works homepage or on your mobile devices at SeeClickFix

3. How can I have my street address repainted?: The town does not paint numbers on street curbs. The town and the Central County Fire Department prefer that residents locate street numbers in a visible spot facing the street, adjacent to a driveway that is illuminated at night.

4. Who do I contact to have the colored curb repainted?: Contact Public Works at 650-375-7444.

5. How can I report a pothole?: Please contact Public Works at 650-375-7444 and let them know the street name, cross streets and the direction (north, east, south, west) of the lane with the pothole, or fill out the See Click Fix report form found on the Public Works homepage.

The town does not have jurisdiction over any portions of the El Camino Real or Highway 280. Please visit CalTrans website for additional information or call 510-286-4444.

6. How can I request a no parking zone?: Contact Public Works at 650-375-7444. Such requests are reviewed on a case by case basis.

7. How can I request a stop sign?: Please contact Public Works at 650-375-7444. The City Engineer considers each request on a case-by-case basis.

8. How do I report tree roots lifting up a parking strip?: Parking strips are the responsibility of the homeowner.

Please attempt to contact the homeowner.

9. Can I request a speed bump be installed on my street?: The town does not install speed bumps as a policy.

10. What is done about broken pavement?: Because of contraction and expansion due to weather conditions, and daily wear and tear, asphalt pavement often develops cracks. The town conducts a biannual survey of its street to examine the general condition of the streets, including their structure. This survey is called the Pavement Condition Index. The town sets its priorities for the streets to be repaired and reconstructed annually.

Contact Public Works at 650-375-7444 for questions.

11. Who do I contact about a leaky fire hydrant on my street?: Please contact Public Works at 650-375-7444 or fill out the SeeClickFix report form on the Public Works homepage.